Privacy policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, or interact with us through forms, advertisements, or communication platforms like WhatsApp.

1. Information We Collect

We may collect the following personal information:

  • Name, phone number, email address
  • Shipping and billing address
  • Payment details (processed securely via third-party providers)
  • Order and transaction details
  • Device information (IP address, browser, etc.)
  • Communication data (messages, inquiries, support requests)

We collect this information when you:

  • Visit our website
  • Place an order
  • Fill out forms (including Facebook/Instagram lead ads)
  • Contact us via WhatsApp, phone, or email

2. How We Use Your Information

We use your information to:

  • Process orders and provide services
  • Contact you via call, WhatsApp, email, or SMS
  • Share product details, offers, and updates
  • Provide customer support
  • Improve our website, marketing, and user experience
  • Run advertisements and marketing campaigns

3. WhatsApp & Marketing Communication

By submitting your details on our website or through ads, you agree to receive communication from us via WhatsApp, phone, or email.

You can opt out anytime by:

  • Clicking unsubscribe (if available)
  • Replying “STOP” on WhatsApp
  • Contacting us directly

4. Sharing of Information

We do not sell your personal data.

We may share your data with:

  • Service providers (e.g., payment gateways, shipping partners)
  • Marketing and advertising partners
  • Shopify (our website platform provider)

These parties use your data only for business and service purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Understand user behavior
  • Show relevant ads

6. Data Security

We take reasonable steps to protect your personal data. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You may:

  • Request access to your data
  • Ask for correction or deletion
  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

8. Third-Party Services

Our store is hosted on Shopify, which may collect and process your data to provide services.

We may also link to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

We do not knowingly collect personal data from children under 18 years.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

11. Contact Us

If you have any questions, you can contact us:
Email: support@shopmantra.online